Terms of Service

By creating an account or using ColdMarketer.io ("Service"), you agree to these terms. If you are accepting on behalf of a company, you represent that you have authority to bind it. If you do not agree, do not use the Service.

ColdMarketer.io provides software that automates outbound email outreach: lead discovery, email generation, deliverability gating, sending via Resend or your connected Gmail, and reply tracking. Features evolve; we may add, remove, or modify capabilities. We will not materially reduce features available on a paid plan during your then-current billing period.

• Plans, prices, and quotas are listed at /pricing.
• New paid subscriptions include a 7-day free trial. We charge your card at the end of the trial unless you cancel before it ends.
• Subscriptions renew monthly until cancelled. Cancel from Settings, Billing at any time; access continues to the end of the paid period.
• Refunds are issued at our discretion for material failures. We do not refund unused portions of a billing period.
• Stripe processes all payments. We do not store full card numbers.

You may not use the Service to:

• Send spam, harassing, deceptive, or unlawful content.
• Violate CAN-SPAM (US), GDPR (EU), CASL (Canada), or any other applicable email or privacy law.
• Send to recipients you do not have a legitimate business reason to contact.
• Mask sender identity, fake reply-to addresses, or omit the unsubscribe instruction we add automatically.
• Bypass our Department 15 deliverability gates, the daily warmup caps, or any rate limit.
• Reverse-engineer, scrape, or resell the Service, or use it to build a competing product.
• Upload content that infringes intellectual property, contains malware, or includes sensitive personal data without a lawful basis.

We may suspend or terminate accounts that violate this section, without notice in the case of active abuse. We honor all unsubscribe requests globally and you cannot disable that behavior.

You retain ownership of campaign copy, leads you upload, and connected-inbox content. You grant ColdMarketer.io a worldwide, royalty-free license to host, process, and transmit that content solely to operate the Service for you. We may use aggregated, anonymized data to improve the platform.

Cold email is heavily regulated. You are responsible for:

• Confirming you have a lawful basis for each recipient (legitimate interest, prior business relationship, or consent where required).
• Truthful identification, including a valid postal address in your sign-off where applicable.
• Honoring any opt-out beyond the platform-wide unsubscribe (e.g. an industry-specific suppression list you maintain).
• Tax obligations on the income generated from leads sourced via the Service.

You may cancel at any time from Settings. We may terminate or suspend your access for material breach, non-payment, fraud, or on 30 days' notice if we discontinue the Service. On termination we will, on request and within 30 days, provide an export of your campaign and lead data.

The Service is provided "as is". We do not warrant any specific reply rate, deliverability rate, or pipeline outcome. Outbound email is dependent on factors outside our control, including recipient mailbox provider behavior, sender reputation, and content quality.

To the maximum extent permitted by law, ColdMarketer.io's aggregate liability under these terms is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost revenue, or lost data.

You will defend and indemnify ColdMarketer.io against claims arising from your content, your use of the Service in violation of these terms, or your breach of applicable law (notably CAN-SPAM, GDPR, and CASL).

These terms are governed by the laws of the State of Delaware, United States, without regard to conflicts of laws. Any dispute will be resolved in the state or federal courts of Delaware. Each party waives any right to a jury trial. Class actions are waived.

We will update these terms when our practices change. We will email you at least 14 days before a change that materially reduces your rights. Continued use after the effective date constitutes acceptance.

Questions about these terms: arham@coldmarketer.io.